Shipping policy

All orders are processed and shipped within 24-48 hours of payment receipt, Monday through Friday, excluding holidays.
Shipping rates are calculated based on the weight and dimensions of the package, as well as the destination.
Domestic shipping: 3-5 business days
International shipping: 15-20 business days
Please note that international shipping rates do not include customs or import fees .

We do not ship to PO boxes.
Orders over $500 will require a signature upon delivery.
We are not responsible for lost or stolen packages.
Please allow 5-7 business days for processing and shipping of backordered items.
If you need to cancel or change your order, please contact us within 24 hours of placing your order.
We do not accept returns or exchanges on international orders.
Any returned items originally shipped to Canada will be donated to charity on your behalf, with no exchange or refund applied.
Wig accessories are final sale and cannot be exchanged or returned.
Discount/special offer items will have refunds adjusted accordingly.
Buy 1 get 1 free items are for exchange only.